Client Testimonial
Compassion Beyond Care: Darrin DenHartog’s Story of Support, Transition, and Humanity
Navigating the complexities of long-term care for a loved one is never easy—especially when distance, emotional strain, and urgent medical needs collide. For one family living in Tennessee while their mother resided in San Diego, California, this journey could have been overwhelming. Instead, it became a powerful testament to the impact of compassionate care and dedicated support.
When their mother transitioned from a medical rehabilitation facility to requiring round-the-clock nursing care, the situation quickly became daunting. It was during this critical time that Lizbeth from Amaya Springs stepped in, connecting the family with a hospice care team that would ultimately become a pillar of strength throughout the process.
From the very beginning, the team—Lorelie, Pauline, and Monica—demonstrated a level of commitment that went far beyond expectations. Each played a vital role, but it was Lorelie who became a constant presence, guiding the family every step of the way. Her support extended beyond professional responsibility; she provided reassurance, clarity, and compassion during one of life’s most difficult transitions.
Understanding the logistical challenges, especially with family living out of state, the hospice team arranged for volunteers to assist with moving the mother’s belongings from her apartment. These individuals, described as “angels,” offered not just physical help, but emotional comfort during a time of uncertainty.
The transition into a full-time nursing home was handled with care and coordination. The hospice team ensured that every detail—from medical updates to legal concerns—was addressed. Regular communication kept the family informed about their mother’s condition, including her mental awareness, allowing them to remain connected despite the distance.
Even after their mother’s passing, the support did not end. Follow-ups from chaplains and the care team provided continued comfort, reflecting a deep commitment to holistic care—one that honors both the patient and the family left behind.
This experience highlights a profound truth: hospice care is not just about managing end-of-life needs; it is about compassion, dignity, and unwavering support. In moments of upheaval, having a team that genuinely cares can make all the difference.
For this family, what could have been an unbearable chapter became one marked by gratitude—for the people who stood beside them, guided them, and helped carry the weight when it mattered most.
Written by: Mon Sayat, 2026 March 25
Client Testimonial
A Journey Home: Honoring a Patient’s Final Wish
Almost a year ago, our team encountered a uniquely challenging and deeply human story—one that would remind us of all the profound impact of collaboration, compassion, and perseverance in patient care.
After his admission to UC San Diego, our patient, Ramon, was transferred to Castle Manor Skilled Nursing Facility (SNF), where he came under our care. Ramon’s medical needs were complex, but what quickly became clear was that his personal circumstances were even more so. Estranged from his immediate family—his ex-wife, children, and nephew all declined involvement in his care—he faced his medical journey largely alone.
Recognizing the need for compassionate support, he was referred to Art of Hospice prior to discharge. The hospice team, undeterred by the lack of nearby family, began diligently searching for any relatives who might be willing to reconnect with Ramon. After persistent efforts, they were able to locate his brother in the Philippines—who, in a poignant twist, had been searching for Ramon for years.
Ramon's dearest wish was to return home to the Philippines. Unfortunately, numerous barriers stood in the way: he had no passport, and a restraining order from the past complicated matters further. Meanwhile, Ramon experienced several emergency department visits, primarily due to falls, leading his care team to transition him to home health support. Despite the shift, Art of Hospice continued their extraordinary efforts to help him secure a new passport and reconnect with his family.
Their persistence paid off.
Ramon was finally able to obtain his Philippine passport. His brother traveled to the United States, with assistance from the hospice team in expediting his arrival. In a triumphant conclusion to his journey, Ramon boarded an 18-hour flight back to the Philippines and arrived safely on October 1st. Today, he lives peacefully in his home country, surrounded by familiar sights and the companionship of his girlfriend.
Ramon and his brother have graciously given their permission to share this story, along with a heartfelt photo, as an expression of their deep gratitude to everyone involved in his care. In his own words, he asked us to say:
“Salamat.” means “Thank you.”
This story is a shining example of what is possible when we work together—not just as healthcare providers, but as advocates for dignity, connection, and hope. We honor Ramon’s journey and the incredible teams who walked with him every step of the way.
Written by: Mon Sayat, 2025 Apr 12
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